3gp Privacy Policy — Protecting Your Data
This Privacy Policy explains how 3gp collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your data responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Effective Date: 1 January 2026. This policy is subject to change from time to time.
Information We Collect
When you register and use the 3gp platform, we collect several categories of information to ensure our services run smoothly and securely:
- Account Information: Full name, phone number, email address, date of birth, and the password created during registration. This information is required to verify your identity and manage your account.
- Payment Information: Transaction details in Malaysian Ringgit (RM), as well as bank account or e-wallet numbers used for deposits and withdrawals. We do not store credit card numbers directly — all processing is handled through secure payment channels.
- Device & Browser Information: IP address, device type, operating system, browser version, and other technical data collected automatically when you access our platform.
- Usage Data: In-platform activity records including games played, bets placed, session duration, and your account settings preferences.
How Your Data Is Used
Platform Operations
- Verifying user identities and managing accounts
- Processing deposits and withdrawals in MYR
- Providing access to games and betting markets
- Sending important notifications regarding your account and transactions
- Meeting identity verification and anti-money laundering requirements
Service Improvements
- Analysing usage patterns to improve the interface and user experience
- Detecting and preventing fraud, account misuse, and suspicious activity
- Tailoring promotional offers based on user preferences and activity
- Resolving disputes and responding to customer support enquiries
- Complying with legal obligations applicable in Malaysia
Cookies and Tracking Technologies
3gp uses cookies and similar technologies to enhance the user experience and ensure the platform's technical functions run smoothly. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform operations such as login, game sessions, and account security. These cookies cannot be disabled.
- Analytics Cookies: Collecting anonymised data on how users interact with the platform — helping us understand which pages are visited most and where users encounter difficulties.
- Optional Cookies: Saves your personal settings — such as language, display layout, and game preferences — to ensure a consistent experience every session.
Data Storage, Security & Third-Party Sharing
Your personal data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to 3gp staff who require it for operational purposes only, and all access is logged and monitored.
Passwords are stored in encrypted form — we cannot view your password in its original format. In the event of a security breach affecting your data, we will notify the relevant users within a reasonable timeframe in accordance with legal requirements.
3gp does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. We only share data in the following limited circumstances:
- Payment service providers that process your MYR transactions — only the information necessary for transaction processing
- Relevant authorities where required by Malaysian law or court order
- Technology partners providing platform infrastructure, bound by strict confidentiality agreements
Your Rights as a User
As a 3gp user in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:
You have the right to request a copy of the personal data we hold about you at any time. Requests can be submitted through 3gp customer support and will be processed within a reasonable timeframe.
If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can update certain details directly through your account settings or by contacting our support team.
You may request account closure and deletion of your personal data, subject to legal obligations that require us to retain certain records for a specified period. Any valid balance will be settled before the account is closed.
How to Contact Us About Privacy
For any enquiries, data access requests, or privacy-related complaints, please contact the 3gp support team by email at [email protected] with the subject line "Privacy Enquiry". You may also refer to the FAQ for general information about our account and services. We will endeavour to respond to all privacy-related enquiries within seven business days.
Privacy Policy Amendments
3gp reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, new legal requirements, or improvements to our security measures.
Users will be notified of any material changes via a notice on the platform or by registered email at least seven days before the changes take effect. Continued use of the 3gp platform after the effective date of such changes will be considered your acceptance of the updated policy.
We encourage you to review this page periodically to stay up to date on how we handle your personal data.
Your Data, Our Responsibility
Your trust is the foundation of everything at 3gp. If you have any questions about this Privacy Policy or how we handle your data, we're here to help.